Email us at info@noluxa.com within 14 calendar days of delivery, stating your order reference and the items you wish to return. We will confirm the collection address for your product, and you can choose whether we arrange collection or you send it back yourself.

Check the packaging in front of the carrier before signing the delivery note and record any knocks or damage in writing, however minor they may seem. Then unpack and check the product. If you find any damage, email us within 48 hours with photos of the outer packaging, the product and the shipping label.

We prepare and dispatch orders within 24–72 working hours. Delivery takes 2–5 working days in mainland Spain and 4–8 in the European Union. For large items such as shower screens or furniture, the carrier will call you to agree on a delivery day and time slot.

You have 14 calendar days from delivery to notify us that you wish to withdraw from your purchase, and a further 14 days to return the product to us. It must be uninstalled, complete and in its original packaging. For shower screens, the packaging must retain its original ties intact.

By email at info@noluxa.com, which is the quickest method and provides a written record, or by phone on +34 654 350 658, Monday to Friday from 9:00 to 18:00. Always include your order reference.

In the orders section of your customer account, you will find a downloadable invoice for each order. If you purchased as a guest, email us at info@noluxa.com with your order reference and we will send it to you.

Enter your registered name and CIF or NIF in the billing details during checkout. If you have already placed your order, email us with the order reference and your tax details and we will reissue the invoice.

Yes. We are official IMEX and GME distributors, and every product comes directly from the manufacturer with its warranty and spare parts support, in addition to the three-year statutory conformity warranty.

Yes, although orders to the Canary Islands, Ceuta and Melilla are invoiced without VAT and you act as the importer, paying IGIC or IPSI and handling customs formalities. For large items, contact us before ordering, as transport costs may exceed the standard rate.

Email us at info@noluxa.com with your order reference in the subject line and a description of the problem. We handle all issues by email so that each step is recorded, and we reply within 24 working hours.