Shipping policy

1. Shipping areas and rates

We ship to the following destinations:

Shipping costs are calculated automatically in the cart and displayed before you confirm your order, together with a breakdown of the total amount.

Shipments to the European Union include, among others, Portugal, France, Italy, Germany, Belgium, the Netherlands, Austria and Ireland. You can check availability for your specific country by entering your address during checkout.

2. Order preparation

Our products are prepared and dispatched directly from the manufacturer's warehouse, without intermediate warehouses. This model reduces package handling and shortens lead times.

Orders confirmed before 14:00 on a working day are prepared the following day. The preparation time is 24–72 working hours from payment confirmation.

Orders placed on weekends or public holidays are processed on the next working day.

3. Delivery times

Once the order has been dispatched, indicative delivery times are:

• Mainland Spain: 2–5 working days.
• European Union: 4–8 working days.
• Balearic Islands: 4–7 working days.
• Canary Islands, Ceuta and Melilla: 7–15 working days, subject to customs formalities.
• Other international destinations: 7–15 working days.

These times are estimates and are not binding. During periods of high demand, such as promotional campaigns or public holidays, they may be extended.

Without prejudice to the above, and in accordance with Article 109 of Spanish Royal Legislative Decree 1/2007, if the order is not delivered within a maximum of 30 calendar days of confirmation, the customer may terminate the contract and receive a full refund of all amounts paid.

4. Large items

Shower screens, bathroom furniture, shower trays and large-format mirrors are shipped by specialist pallet transport. In these cases:

• The carrier will contact the customer by phone to agree on a delivery day and time slot.
• It is essential to provide a working contact phone number in the delivery country when placing the order.
• Delivery is made at street level or the building entrance. Delivery upstairs to the home is not included unless expressly agreed in advance.
• The customer must arrange the means needed to handle the package at the destination.

Orders combining large and small items may be delivered in separate shipments on different dates, at no additional cost.

5. Order tracking

As soon as the order leaves the warehouse, the customer receives an email with the tracking number and the carrier's link. Tracking is also available in the customer account's order history.

If tracking shows no movement 72 hours after the dispatch notification, email us at info@noluxa.com and we will check it.

6. Receiving your order

At the time of delivery, please:

1. Check the packaging before signing the delivery note.
2. Record in writing on the delivery note any visible knocks, breakage, moisture or other issues, however minor they may seem.
3. Keep the packaging until you have checked that the contents are in perfect condition.

Signing the delivery note as satisfactory makes subsequent claims against the carrier more difficult. Non-visible damage must be reported to info@noluxa.com within 48 hours of delivery, with photos of the outer packaging, the product and the shipping label. The full procedure is described in our Returns Policy.

7. Absence and failed deliveries

If no one is at the address at the time of delivery, the carrier will leave a notice and attempt a second delivery. After a second unsuccessful attempt, the package will remain at the carrier's depot for the period set by the carrier.

If the order is returned to its origin because of repeated absence, unjustified refusal or inability to contact the customer on the phone numbers provided, the costs of the return and any reshipment will be borne by the customer, and deducted from the refund where applicable.

8. Incorrect delivery address

The customer is responsible for the accuracy of the delivery details. If you detect an error, notify info@noluxa.com immediately: if the order has not yet left the warehouse, we will correct it at no cost. Once dispatched, any change depends on the carrier and may involve additional charges.

9. Shipping to the Canary Islands, Ceuta and Melilla

These territories are outside the scope of Spanish VAT. Accordingly:

• Orders are invoiced without VAT.
• The customer is the importer and is responsible for paying the IGIC or IPSI, duties and customs handling fees applicable at the destination.
• These amounts are not included in the product price or shipping costs and are paid directly by the customer to the carrier or customs authority.
• Refusal of an order at customs because these amounts have not been paid is treated as a return at the customer's expense, in accordance with clause 7.

For large items shipped to these territories, we recommend enquiring in advance at info@noluxa.com, as the actual transport cost may exceed the standard rate.

10. Shipping outside the European Union

For shipments to destinations outside the EU, the customer acts as the importer and pays the duties, taxes and customs clearance fees of the destination country, which are not included in the price.

We recommend checking the destination country's customs regulations before placing an order.

11. Shipping for trade customers

Registered trade customers receive free shipping on all orders delivered to mainland Spain and the Balearic Islands, with no minimum order value, whether to their own address, the work site or the end customer's home.

For other destinations and orders with special delivery requirements, please consult your dedicated contact.

12. Contact

For any enquiries about shipping, delivery times or tracking:

• Email: info@noluxa.com
• Phone: +34 654 350 658
• Opening hours: Monday to Friday, 9:00–18:00

Always include your order reference in the subject line.

Last updated: 2026