We are here to help
At NOLUXA, we know that choosing the right bathroom equipment is not always straightforward. That is why we offer a direct way to contact us, whether you have questions before buying or need help with an order you have already placed.
You can call us on +34 654 350 658, Monday to Friday from 9:00 to 18:00, to ask about dimensions, finishes and compatibility, or for help choosing between models. If you prefer email, write to info@noluxa.com: we reply within 24 working hours.
We know the IMEX and GME catalogues in detail, so whether you are a private customer or a trade professional, you will receive practical technical advice rather than a generic response.
Our commitment is to make contacting us as straightforward as choosing your product, with responsive support before and after your purchase.
Returns management
Changes of mind, damaged products or order errors: here is how we handle each case.
How do I arrange a return?
You have 14 calendar days from delivery to withdraw from your purchase without giving a reason. The product must be unused and in its original packaging. Write to us before sending anything back and we will explain the procedure.
Damaged products
Note any damage on the delivery note before signing. Email us within 48 hours of delivery with photos of the outer packaging, the product and the shipping label. We will arrange a replacement at no cost.
Received the wrong product?
If you have received an item different from the one you ordered, do not install or use it. Send us a photo of the product you received and its label, and we will arrange collection and delivery of the correct item.
Refund options
Once we have received and checked your return, we will process the refund using your original payment method. The refund will appear within a maximum of 14 calendar days.
