Terms of service
1. Identification of the seller
- Owner: NOLUXA GROUP, S.L.
- Tax identification number (NIF): B55495261
- Registered office: Calle Santa Genoveva Torres, 17, Adosado 1 — 46019 Valencia (Valencia), Spain
- Email: info@noluxa.com
- Phone: +34 654 350 658
2. Purpose and scope
These General Terms govern the sale and purchase of products through noluxa.com between NOLUXA GROUP, S.L. and the customer. By placing an order, the customer declares that they have read and accepted these terms.
NOLUXA GROUP, S.L. sells bathroom equipment as an authorised distributor of the manufacturers it works with. All products are genuine and come with the manufacturer's warranty.
These terms apply to both consumer and trade customers. Provisions specific to trade customers are set out in clause 12.
3. Capacity to enter into a contract
To place an order, you must be over 18 years old and have the legal capacity to enter into a contract. The customer is responsible for the accuracy of the information provided.
4. Purchasing process
- The customer selects products and adds them to the cart.
- They proceed to checkout and enter their billing and shipping details.
- They select the shipping method and payment method.
- They confirm the order, thereby expressly accepting these terms and undertaking the obligation to pay.
- They receive a confirmation email with the order summary.
The contract is concluded when the order confirmation is sent. The language in which the contract is concluded is Spanish. The electronic contract document is archived, and the customer may request a copy at info@noluxa.com.
5. Prices and taxes
All prices are displayed in local currency and include the applicable VAT unless expressly stated otherwise. Shipping costs, where applicable, are calculated and displayed before the order is confirmed.
For shipments to the Canary Islands, Ceuta and Melilla, prices are displayed without Spanish VAT, and the customer is responsible for any duties, taxes and customs formalities applicable at the destination.
NOLUXA GROUP, S.L. reserves the right to change its prices at any time. The applicable price is the price in force when the order is confirmed.
In the event of a clear typographical error in the published price, provided that the error is obvious and easily recognisable, NOLUXA GROUP, S.L. will inform the customer, who may confirm the order at the correct price or cancel it at no cost.
6. Availability
Products are supplied from the manufacturers' warehouses. If a product is unavailable after order confirmation, the customer will be informed as soon as possible and may choose to wait for restocking, replace the product or cancel the order with a full refund.
7. Payment methods
The following payment methods are accepted: credit and debit card, PayPal, Apple Pay, Google Pay and Shop Pay. All payments are processed through secure gateways. NOLUXA GROUP, S.L. never stores the customer's full card details.
8. Shipping and delivery times
Orders are prepared and dispatched from the manufacturer's warehouse within 24–72 working hours of confirmation.
Indicative delivery times:
- Mainland Spain and the Balearic Islands: 2–5 working days.
- Mainland Portugal, France, Italy and Germany: 4–8 working days.
- Canary Islands, Ceuta and Melilla: please enquire before ordering.
For orders containing large items (shower screens, furniture or shower trays), the carrier will contact the customer to arrange delivery.
Delivery times are estimates and are not binding, without prejudice to the consumer's right to terminate the contract if the product is not delivered within a maximum of 30 calendar days of order confirmation.
Inspection on delivery: the customer must check the packaging before signing the delivery note and record any visible damage in writing. Non-visible damage must be reported to info@noluxa.com within 48 hours of delivery, attaching photos of the outer packaging, the product and the shipping label.
9. Right of withdrawal
In accordance with Articles 102 et seq. of Spanish Royal Legislative Decree 1/2007, consumer customers have 14 calendar days from receipt of the product to withdraw from the contract without giving a reason and without penalty.
How to exercise this right: by notifying info@noluxa.com before the deadline, stating the order reference. The withdrawal form at the end of this document may be used, but its use is not compulsory.
Returning the product: the customer must return the product unused, complete with all accessories and in its original packaging within a maximum of 14 calendar days of notifying withdrawal. Direct return costs are borne by the customer unless withdrawal is due to an error by NOLUXA GROUP, S.L. or a defective product.
Refund: NOLUXA GROUP, S.L. will refund all payments received, including standard shipping costs, within a maximum of 14 calendar days of becoming aware of the withdrawal, using the same payment method as the purchase. It may withhold the refund until it receives the product or the customer provides evidence of its return.
Exceptions: withdrawal is not available for made-to-measure or clearly personalised products, or products that have been installed or handled in a way that prevents their resale as new.
10. Statutory warranty
In accordance with Spanish Royal Legislative Decree 1/2007, as amended by Royal Decree-Law 7/2021 and Law 4/2022, products purchased by consumers have a 3-year statutory conformity warranty from delivery.
During the first two years, any lack of conformity is presumed to have existed at the time of delivery. From the third year onwards, the consumer must prove this.
The customer may choose between repair and replacement of the product and, where applicable, a price reduction or termination of the contract, under the terms provided by law. The invoice proves the purchase date, so we recommend keeping it.
Products also come with any commercial warranty offered by their manufacturer, which never limits or replaces the statutory warranty.
The warranty does not cover damage arising from incorrect installation, improper use, lack of maintenance or normal wear and tear, or damage caused by abrasive cleaning products or water with a high limescale content where the manufacturer's maintenance instructions have not been followed.
11. Complaints and customer service
Any enquiry, issue or complaint may be directed to info@noluxa.com or by phone on +34 654 350 658, stating the order reference. Complaints are addressed within a maximum of 30 calendar days.
12. Specific terms for trade customers
Customers registered as professionals (self-employed individuals and businesses in the sector) are subject to these same terms, with the following specific provisions:
- Right of withdrawal: the 14-day right of withdrawal set out in clause 9 applies only to consumers. Purchases made for professional purposes are not covered by this right, without prejudice to returns that NOLUXA GROUP, S.L. may accept commercially.
- Warranty: trade purchases are governed by the provisions on liability for hidden defects in the Spanish Commercial Code and Civil Code, as well as the manufacturer's commercial warranty.
- Shipping costs: free for orders delivered to mainland Spain. Please enquire for other destinations.
- Deferred payment: available within 30 days of the invoice date for verified accounts, in accordance with Spanish Law 3/2004 on combating late payment. Failure to pay on time will incur statutory late-payment interest.
- Validity of quotations: 30 calendar days from issue, unless expressly stated otherwise.
- Verification: NOLUXA GROUP, S.L. reserves the right to verify the applicant's professional status and to deny or revoke registration if it is not substantiated.
13. Force majeure
NOLUXA GROUP, S.L. will not be liable for failure to fulfil its obligations due to force majeure, meaning unforeseeable or unavoidable circumstances beyond its control, including transport-sector strikes, natural disasters or administrative restrictions.
14. Partial invalidity
If any clause of these Terms is declared invalid or unenforceable, the remaining clauses will remain fully effective, and the affected clause will be replaced by another pursuing the same purpose.
15. Applicable law and dispute resolution
These Terms are governed by Spanish law. In the event of a dispute with a consumer, the courts of the consumer's place of residence will have jurisdiction.
In accordance with Regulation (EU) 524/2013, consumers may use the European online dispute resolution platform: https://ec.europa.eu/consumers/odr
ANNEX: WITHDRAWAL FORM
(Complete and send this form only if you wish to withdraw from the contract)
For the attention of NOLUXA GROUP, S.L. — info@noluxa.com
I hereby notify you that I withdraw from my contract of sale for the following goods:
- Product: ______________________________
- Order reference: __________________
- Order date: ______________________
- Date received: ____________________
- Consumer's name: _________________
- Consumer's address: _______________
- Signature (only if submitted on paper): ____
- Date: _________________________________
Last updated: 2026
